Change Processes in the Eyes of the Public - A qualitative & quantitative study investigating change management in a public organization faced with external disturbances
This mixed method study has investigated how a change process can be carried out in a public organization when faced with external disturbances. Also, it has been investigated what factors could explain or decide how employees of a public organization view a change process and what implications that might have for management. A recently finished major change process in Malmö Stad has been used for