The Birkin Effect: An Outside-In Perspective in the Brand Identity Matrix in Hermès' Heritage Branding
Purpose: The purpose of this paper is to examine how the personal stories and narratives attached to the Hermès Birkin bag intersect with the brand’s corporate storytelling to shape reputation and reveal a possible reversal of the Brand Identity Matrix. Design/methodology/approach: Qualitative research was conducted, using the case of Hermès and the Birkin bag. Secondary data was collected from o
