Titel: Vad betyder tillgänglighet i tjänstesektorn? Empirisk undersökning av bankkunders uppfattningar Seminariedatum: 2013-05-30 Kurs: FEKN90 Examensarbete på Civilekonom-programmet, 30 HP Författare: Mimmie Andersson och Veronica Bjurhult Handledare: Matts Kärreman Fem nyckelord: Tillgänglighet, kundrelationer, bank, tjänstesektorn, teknologi Syfte: Utforska betydelsen av tillgänglighet i bankseTitle: What does accessibility mean in the service sector? Empirical study of bank customers’ perceptions Seminar date: 2013-05-30 Course: FEKN90 Master thesis in Science and Business Administration, 30 ECTS Authors: Mimmie Andersson and Veronica Bjurhult Advisor: Matts Kärreman Five key words: Accessibility, customer relations, bank, service sector, technology Purpose: Explore the meaning of acce

Uppsatsens syfte är att undersöka hur arbetet med revision av banker påverkats av finanskrisen. I denna studie har kvalitativ metod med induktiv ansats använts. Undersökningen har utförts genom semistrukturerade intervjuer. Den teoretiska referensramen omfattar en genomgång av aktuell litteratur kring finanskrisen, den finansiella sektorn, revision och regleringar. För att analysera empirin har viOur purpose is to examine how the auditing of banks was affected by the financial crisis. A qualitative study was implemented with an inductive approach. Semi structured interviews were conducted. The theoretical framework includes a review of the current literature that addresses the financial crisis, the financial sector, auditing and regulation. In order to analyse the empirical data we have al

This study examine the roles of bloggers in Web 2.0. Blogging is considered to be a fairly new phenomenon and blog authors are increasingly seen as producers of user-­generated content wielding influence on both their readers and respective industries. Thus, it is argued that recognizing the different roles assumed by bloggers will shed light on the importance of bloggers and how this may affect m

Livsmedel, kost och hälsa har fått alltmer uppmärksamhet i media och under de senaste åren har utbudet på internet, TV och i tidningar exploderat. Det har blivit populärt att anamma die-ter för att förändra sin kropp och påverka sitt välbefinnande. Syftet med denna kandidatupp-sats är att studera hur LCHF-dieten bidrar till identitetsskapande. De frågeställningar som ska besvaras är varför LCHF-di

“Tube food” is a fascinating facet of Swedish food culture. From an international perspective, it is interesting how a packaging type that is not very common in other parts of the world can encompass a wide range of food products in Sweden. Since tube food consumption in Sweden is not a well-defined phenomenon, an exploratory research was done to address the concern that this knowledge gap exists.

Joseph Conrad’s Heart of Darkness (1902) and Cormac McCarthy’s Blood Meridian (1985) are two novels that take place in the 19th century. They both have a protagonist who sets out on a journey to a place that he does not know much about, which involves travelling through wild, unfamiliar landscapes. In Heart of Darkness, the European sailor Charles Marlow travels to the colonized Congo, where he en

This paper analyses the linkage and causality between real wages and labour productivity. Higher real wage growth can raise the incentive of firms to save labour,thereby increasing output per hour worked. Cointegration analysis of a panel of 19 manufacturing industries in the United States for the years 1919 - 1939 suggests strong linkage and bidirectional Granger causality between the two variabl

The purpose of this research is to investigate the relationships between masculinity and marketing, especially regarding cosmetic products, a typically female industry. It has a social constructionist approach with a case study including in-depth interviews and virtual observation. One of the main findings of this study is the fact that marketing has to be different for men, especially concerning

Vouchers are widely used within the EU, however there are no common rules within the EU pertaining to the treatment of vouchers for VAT purposes. Each member state has its own interpretation and rules as to how to treat the sale or redemption of vouchers. As a consequence of the absence of clear common VAT rules with respect to vouchers, double- or non-taxation could occur in cross-border transact

Sedan ett par år tillbaka finns det mål från EU och Regering att all offentlig upphandling ska bli mer innovationsvänlig. Innovation är samtidigt förknippat med högre risk. Vid den offentlig upphandling som sker idag hanteras dessa risker effektivt. Det finns dock en motsättning mellan denna riskhantering och innovationsvänlighet. Det är oklart vilka avvägningar kommuner gör för att hantera denna

UPPSATSENS TITEL: Barn som väljer varumärken - Barns varumärkespreferenser i den sociala kontexten SEMINARIEDATUM: 2013-05-28 ÄMNE/KURS: Magisteruppsats i företagsekonomi 30 högskolepoäng (ECTS), FEKN90 FÖRFATTARE: Linnea Espling och Maja Rodman HANDLEDARE: Annette Cerne NYCKELORD: barn, varumärken, varumärkespreferenser, konsumtionskultur, identitet, symbolism. SYFTE: Syftet med uppsa

This study looks at the investment decision-making process of institutional Venture Capitalists. Prior research has shown that general criteria for the valuation of new ventures have not significantly changed over time. Studies looking at the stage-specific criteria however consider different factors important. Using the verbal protocol method in the screening phase with two venture capitalists, w

The aim of this paper is to investigate if the macroeconomic balance approach will generate different misalignments whether net foreign assets or cumulative current account is applied. The dataset consist of the G10 countries and range from 1981 to 2011. The relevant determinants of the current account are found to be fiscal balance, population growth, net foreign assets, cumulative current accoun

The primary purpose of this thesis is to provide a framework for assessing potential effects of disruptive innovation at an industry level. The findings of our primary purpose will contribute to the theoretical field of disruptive innovation and have practical relevance. In addition we also have a secondary purpose, which is that this thesis shall describe how the mobile network operators have bee

The purpose of the research is to explore how social media can be used in order to handle a corporate brand crisis and to analyze how consumers respond to and reason regarding crisis communication in social media. The study is conducted with a qualitative case study approach. A combination of observations and semi-structured interviews were chosen to collect the empirical data. The theoretical fra

Uppsatsens titel: Föreställningars betydelse - En uppsats om självständighet på kunskapsintensiva företag Seminariedatum: 27 maj, 2013 Ämne/Kurs: FEKN90, Examensarbete på Civilekonomprogrammet, 30 HP Författare: Emelie Persson, Melker Isell Handledare: Nadja Sörgärde Nyckelord: Självständighet. Föreställningar. Kunskapsintensiva företag. Kunskapsarbetare. Identitetsteori Syfte: Att skapa en

With a rising global mean temperature caused by increased emission of greenhouse gases into the atmosphere biofuels are considered as a possible solution to the greenhouse effect. One of the potential biofuels is furans and this report aims to determine their lifetime in polluted air. This is done by determining the rate constant of the decay of furan, 2,3-DHF and 2,5-DHF due to reaction with trop