Under ytan - en analys av tjänstemöten i skönhetssalonger
The aim of this bachelor thesis is to describe and analyze service meetings in high-touch businesses from the perspective of the service provider. The aspects of the service meetings to be analyzed are the service provider’s experience of the service meeting, their experience of emotional labor and their labor motivation. As a framework I rely on the theory of emotional labor of Arild Russel Hochs