Sensemaking following surprise in the cockpit—a re-framing problem
Re-framing is the process by which a person “fills the gap” between what is expected and what has been observed, that is, to try and make sense of what is going on following a surprise. It is an active and adaptive process guided by expectations, which are based on knowledge and experience. In this article, surprise situations in cockpit operations are examined by investigating the re-framing proc