Var går gränsen? – En fallstudie om processerna på IKEA Kundservice center
Abstract Course: SMTX06, Bachelor of degree. 15 hp. Spring 2009 Authors: Amir Amini Harati, Nosherwan Bajwa, Daniel Djukic Title: Where is the border? – A case study of the processes in IKEA Customerservice center Supervisors: Jan E. Persson, Mattias Wengelin Aim: The purpose of this study is to identify the problems within the borders between the processes in service companies. By making a map of