Bakgrund: Synen på kunden har förändrats där det skett en förskjutning från produkt- till kundfokus där kunden numera står i centrum. Nära och starka relationer till sina kunder är avgörande för företagets framtida konkurrenskraft. Bra kundrelationer bygger på att företag lyckas leverera tjänster med hög servicekvalitet som uppfyller och överträffar kundens behov. Många företag saknar förmågan ellIntroduction: The view of the customer has changed, since focus has shifted from product oriented to service oriented. It is vital for a company to have close and strong relationships to their customers to be able to maintain future competitiveness. Companies need to deliver services with high service quality to meet customer’s needs, which creates good customer relationships. There are companies

This research explores opportunities for a more comprehensive assessment process using the ongoing and contentious Environmental Assessment (EA) of the Enbridge Northern Gateway pipeline project in western Canada. Research on EA in Canada has demonstrated considerable challenges in effectively engaging participants throughout the assessment process. Research suggests that the inability to engage w

This Master Thesis describes the product development of a medical laboratory machine. The purpose of the project was to generate and evaluate different concepts of a device that is to be included in a bigger process named Dried Blood Spot testing (DBS) in which dried blood samples are collected and analyzed. The device developed here shall relocate the blood samples from a paper slip, mounted on a

This paper is about the debate on child poverty in Sweden. The study is designed as a discourse analysis of editorials written after an audit program on Swedish TV, Uppdrag Granskning (Mission Review). The program was a critic for statistics and campaigns that child rights organizations have come out with current poor children in Sweden. The review was whether these data were incorrect or not and

The thesis questions whether it is possible to justify an elevated railway solution instead of using cut and fill techniques. The report describes the construction techniques followed by different socio-economic effects such as maintenance, barrier effect and land claims. Construction time and construction costs for a number of traditional railway and elevated railway projects are presented in the

Vi ska undersöka möjligheten att använda ett fasadsystem för att energieffektivisera miljonprogramhus.TES Energy Facade är ett prisvinnande fasadsystem som använts i övriga Europa. Fasaden har även används inom E2Rebuild-projektet som är ett samarbetsprojekt mellan 8 EU-länder. Ett problem som identifieras inom E2Rebuild är att fasadsystemet kanske inte uppfyller de svenska kraven för fukt och ene

Caregiving is emerging as a global issue, as countries around the world are facing aging populations, including China. The intent of this study is: (1) to explore what needs Chinese urban family caregivers express, and in what way they may differ depending on certain background variables; (2) to explore what support, both formal and informal, is available for them; and (3) what changes to existing

Patients who are in need of a new kidney and who have a living donor may not be able to receive a kidney from the donor because of blood- or tissue-type incompatibilities. If patient-donor pairs exchange kidneys, more kidney transplants can be performed. In Sweden, no system for kidney exchange exists. This thesis investigates how many more Swedish kidney patients could receive a new kidney if a s

This paper examines the extent to which emigration correlates to unemployment in Lithuania during 1994-2012, unveils the main reasons behind the decision to emigrate and presents the trends among emigrants’ destination countries. Even though there is no unanimous opinion, it is argued that emigration is negatively correlated with unemployment. The Lithuanian case is quite interesting and the numbe

Problem/Bakgrund: Djurrättsaktivister förknippas med både legala och icke-legala arbetsmetoder. Interaktionen mellan individ och samhälle blir en diskussionsfråga angående etik och moral, resonerar samtliga individer i samhället enhetligt beträffande djurrätt? Syfte: Syftet med vår uppsats är att undersöka hur det kommer sig att somliga djurrättsaktivister tar avstånd från vissa brott i sin kamp

Uppsatsen redogör inledningsvis för ett antal viktiga rättsfall och principer i EU-rätten. Sedan beskrivs den nuvarande korrigeringsregelns internationella förlaga, armlängdsprincipen i artikel 9, tillsammans med OECD:s riktlinjer som korrigeringsregeln följer. Därefter beskrivs korrigeringsregeln i svensk rätt och rättsfallet Diligentia. Ur denna genomgång extraheras ett tillämpningsområde. UppsaThis thesis begins by accounting for some important court-cases and principles of EU-law. It will then describe the international predecessor of the current 'correction-rule', the Arms Lenght Principle in Article 9, together with the OECD guidelines, under which the correction-rule to some extent abide. The thesis moves forward to describe the correction-rule in swedish law and the importa

I denna uppsats undersöker vi användandet av ITIL i kommunala verksamheter genom att jämföra ett antal olika kvalitetskriterier som vi har tagit fram mellan de som använder sig av ITIL och de som inte gör det. Vår huvudfråga är ”Vilka skillnader kan vi identifiera mellan icke-ITIL och ITIL-kommuner i deras IT-organisationer?” Med denna vill vi ta fram data som kan svara på ifall ITIL är ett ramver

Published Data from the European Investment Bank and the Audiovisual Observatory in EU implies that the U.S. made Audiovisuals has dragged down European Audiovisuals' market share in EU market. Apparently, the constant situation is rising up some concerns about the future of the industry and the cultural, social and economical externalities. Considering the double nature of Audiovisuals and th

This thesis aims stress out the key challenge organisation might face, if the changes in the environment reveal the need for a strategic repositioning. In particular this thesis examines the perceived organizational challenges that might occur, if an organizations tries to reposition itself by spinning out a new venture that aims to create a new combi-nation of products and markets. To illustrate

The aim of this study is to critically explore the effects of pre-existing gender norms on the use of sexual and gender-based violence (SGBV) in the conflict in eastern Democratic Republic of Congo (DRC), and the normalization of such violence by examining the links between peacetime and wartime sexual violence. The analysis is based on a research overview that highlights aspects of gender, violen

In this thesis, we investigate the Swedish police’s performance on Facebook using the honeycomb framework as a theoretical foundation on social media. The purpose of this study is to evaluate the national Swedish police and the Helsingborg police’s Facebook pages in order to answer what aspects will increase performance on Facebook. We have created a research framework that assesses the perception

Corporate social responsibility (CSR) is getting increasing interest both in theory and practice. Retailers are increasingly integrating their responsibility to environmental, social and economic their business strategies and practices. The focus in this thesis is the environmental aspects of CSR, which are referred to as green strategies and practices. Retailers are argued to have a strategic pla