The purpose of the study was to investigate how companies can harness the power of social media by utilizing Social CRM. It was investigated how integrating social media channels into existing Client Relationship Management platforms can influence customer service and customer loyalty. A mixture of both qualitative and quantitative research methods with an abductive approach was used. The researc

This paper examines if competition between internet service providers using city networks leads to lower prices. The research tests the theory of the circular city that in which the price depends on the marginal cost as well as the number of competitors in the market. Based on this theory the cost of a 100 Mbits connection should move towards marginal cost if there are more internet service provid

Syftet med denna uppsats är att undersöka möjligheterna att använda Augmented Reality i övervakningssystem. Arbetet kommer att utforska idéer anpassade för nätverkskameror men även andra anordningar såsom en head mounted display. Idag används AR huvudsakligen i smartphones som underhållning, vilket innebär att det här projektet kommer leda in AR till nya områden inom övervakning. Projektet är uThe aim with this thesis is to investigate the possibilities to use Augmented Reality (AR) in surveillance systems. The thesis will examine ideas suited for network based cameras but also other devices such as a head mounted display (HMD). AR today is mainly used in smartphones as entertainment and therefore the approach to use AR in surveillance systems will cover new areas. The project will be

The Swedish research regarding metadata and discoverability in publishing studies is, at its best, poor. That is where this bachelor thesis can fill a gap, and hopefully spread some light on the subjects of discoverability and metadata in the book business. The research strives to answer questions about the views and trends associated with these topics in today’s Sweden. Another central matter is

Titel: Vad betyder tillgänglighet i tjänstesektorn? Empirisk undersökning av bankkunders uppfattningar Seminariedatum: 2013-05-30 Kurs: FEKN90 Examensarbete på Civilekonom-programmet, 30 HP Författare: Mimmie Andersson och Veronica Bjurhult Handledare: Matts Kärreman Fem nyckelord: Tillgänglighet, kundrelationer, bank, tjänstesektorn, teknologi Syfte: Utforska betydelsen av tillgänglighet i bankseTitle: What does accessibility mean in the service sector? Empirical study of bank customers’ perceptions Seminar date: 2013-05-30 Course: FEKN90 Master thesis in Science and Business Administration, 30 ECTS Authors: Mimmie Andersson and Veronica Bjurhult Advisor: Matts Kärreman Five key words: Accessibility, customer relations, bank, service sector, technology Purpose: Explore the meaning of acce

Uppsatsens syfte är att undersöka hur arbetet med revision av banker påverkats av finanskrisen. I denna studie har kvalitativ metod med induktiv ansats använts. Undersökningen har utförts genom semistrukturerade intervjuer. Den teoretiska referensramen omfattar en genomgång av aktuell litteratur kring finanskrisen, den finansiella sektorn, revision och regleringar. För att analysera empirin har viOur purpose is to examine how the auditing of banks was affected by the financial crisis. A qualitative study was implemented with an inductive approach. Semi structured interviews were conducted. The theoretical framework includes a review of the current literature that addresses the financial crisis, the financial sector, auditing and regulation. In order to analyse the empirical data we have al

This study examine the roles of bloggers in Web 2.0. Blogging is considered to be a fairly new phenomenon and blog authors are increasingly seen as producers of user-­generated content wielding influence on both their readers and respective industries. Thus, it is argued that recognizing the different roles assumed by bloggers will shed light on the importance of bloggers and how this may affect m

Livsmedel, kost och hälsa har fått alltmer uppmärksamhet i media och under de senaste åren har utbudet på internet, TV och i tidningar exploderat. Det har blivit populärt att anamma die-ter för att förändra sin kropp och påverka sitt välbefinnande. Syftet med denna kandidatupp-sats är att studera hur LCHF-dieten bidrar till identitetsskapande. De frågeställningar som ska besvaras är varför LCHF-di

“Tube food” is a fascinating facet of Swedish food culture. From an international perspective, it is interesting how a packaging type that is not very common in other parts of the world can encompass a wide range of food products in Sweden. Since tube food consumption in Sweden is not a well-defined phenomenon, an exploratory research was done to address the concern that this knowledge gap exists.

Joseph Conrad’s Heart of Darkness (1902) and Cormac McCarthy’s Blood Meridian (1985) are two novels that take place in the 19th century. They both have a protagonist who sets out on a journey to a place that he does not know much about, which involves travelling through wild, unfamiliar landscapes. In Heart of Darkness, the European sailor Charles Marlow travels to the colonized Congo, where he en

This paper analyses the linkage and causality between real wages and labour productivity. Higher real wage growth can raise the incentive of firms to save labour,thereby increasing output per hour worked. Cointegration analysis of a panel of 19 manufacturing industries in the United States for the years 1919 - 1939 suggests strong linkage and bidirectional Granger causality between the two variabl

The purpose of this research is to investigate the relationships between masculinity and marketing, especially regarding cosmetic products, a typically female industry. It has a social constructionist approach with a case study including in-depth interviews and virtual observation. One of the main findings of this study is the fact that marketing has to be different for men, especially concerning

Vouchers are widely used within the EU, however there are no common rules within the EU pertaining to the treatment of vouchers for VAT purposes. Each member state has its own interpretation and rules as to how to treat the sale or redemption of vouchers. As a consequence of the absence of clear common VAT rules with respect to vouchers, double- or non-taxation could occur in cross-border transact

Sedan ett par år tillbaka finns det mål från EU och Regering att all offentlig upphandling ska bli mer innovationsvänlig. Innovation är samtidigt förknippat med högre risk. Vid den offentlig upphandling som sker idag hanteras dessa risker effektivt. Det finns dock en motsättning mellan denna riskhantering och innovationsvänlighet. Det är oklart vilka avvägningar kommuner gör för att hantera denna

UPPSATSENS TITEL: Barn som väljer varumärken - Barns varumärkespreferenser i den sociala kontexten SEMINARIEDATUM: 2013-05-28 ÄMNE/KURS: Magisteruppsats i företagsekonomi 30 högskolepoäng (ECTS), FEKN90 FÖRFATTARE: Linnea Espling och Maja Rodman HANDLEDARE: Annette Cerne NYCKELORD: barn, varumärken, varumärkespreferenser, konsumtionskultur, identitet, symbolism. SYFTE: Syftet med uppsa

This study looks at the investment decision-making process of institutional Venture Capitalists. Prior research has shown that general criteria for the valuation of new ventures have not significantly changed over time. Studies looking at the stage-specific criteria however consider different factors important. Using the verbal protocol method in the screening phase with two venture capitalists, w

The aim of this paper is to investigate if the macroeconomic balance approach will generate different misalignments whether net foreign assets or cumulative current account is applied. The dataset consist of the G10 countries and range from 1981 to 2011. The relevant determinants of the current account are found to be fiscal balance, population growth, net foreign assets, cumulative current accoun