Insights from an intervention of a performance measurement system covering all change steps : The paradox of informed change leadership passivity
This intervention-based action research study describes the design, implementation, use and evaluation of an artefact, a performance measurement system (PMS), for change initiatives. The longitudinal (6-year) research study covers all three steps of planned change—change readiness, implementation, and institutionalisation. The PMS worked well, delivering valid and reliable measurements and informa