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Customer Service process IT-enabled support Fit or misfit? -A real world case

This paper is a description of a real world case which focuses on a method to define the major gaps between functional requirements and existing support in a traditional ERP system. To identify and define the major gaps the method is using short interviews, existing documentation and graphic process diagrams. The report covers the process Customer Contact – Order Acknowledgement for a global chemi

What’s So Social About Social Media? Personality and Incentives as Predictors of Political Participation

During the last decade social media has become an increasingly common platform for political participation. However there is to date no research investigating the personality and/or incentive correlates of political participation on social media platforms. Some previous research has shown that extraversion is positively correlated to social media use (Correa et al, 2010), while other studies have

Direct writing with an MeV proton beam: Development and Applications

This thesis presents work aimed at the development and application of a new lithography system for direct material patterning with the MeV proton beam at the Lund Nuclear Microprobe (NMP) facility. MeV proton beams are advantageous for use as a patterning tool due to their deep and well defined penetration through matter and their highly local energy deposition. This allows the fabrication of thre