Digitalizing Welfare: The role of encounters in supporting marginalised citizens’ access to rights in the Danish welfare state
Digitalisation of the public sector is advocated for as an efficient and responsive approach to the delivery of public services. In this article, we analyse the role of digitalisation from a bottom-up perspective as we zoom in on socially marginalised citizens’ access to welfare rights in the context of the digitalised Danish welfare state. In the Danish welfare state, the authority and responsibi