Understanding Library Users via Surveys and Other Methods—Best Practices for Evidence-Based Library Development
A survey was performed over all university libraries within the Association of European Research Libraries (LIBER) in order to study how different methods of user input are utilized. Libraries using analysis based on explorative methods - such as UX and process mapping - report significantly increased user knowledge and perceived well-function. Over 3/4 of the respondents reported performing generA survey was performed over all university libraries within the Association of European Research Libraries (LIBER) in order to study how different methods of user input are utilized. Libraries using analysis based on explorative methods—such as UX and process mapping—report significantly increased user knowledge and perceived well-function. Over three-fourths of the respondents reported performing