Mellan handläggare och administratör - Om Försäkringskassans personliga handläggare och yrkesrollens svåra balans
The personal administrative officer (personlig handläggare) is a new professional role that recently has been introduced by the Swedish National Social Insurance Agency (Försäkringskassan). This report concerns how this professional role is interpreted – covering both the official definition of the National Social Insurance Agency and the individual interpretations of the administrative officers w