When Brands Break Consumers’ Hearts: How to Earn Consumers’ Forgiveness after a Brand Betrayal
Title: When Brands Break Consumers’ Hearts: How to Earn Consumers’ Forgiveness after a Brand Betrayal Seminar Date: 4th of June 2020 Course: BUSN39 Degree Project in Global Marketing Authors: Johanna Allard, Frida Andersson, Johanna Eckerbom Supervisor: Javier Cenamor Keywords: Brand Betrayal, Brand Management, Consumer Relationships, Consumer Behavior, Consumer Forgiveness Purpose: This st